Terms & Conditions

A minimum value of £20.00 applies to all orders.

Delivery time of your order

Every effort is made to dispatch goods within 10 working days. Many orders are in the post much quicker but due to Shows, buying trips, holiday etc, there can occasionally be a delay in processing orders of up to 14 days, so please allow 21 days for receipt. High Value / Expensive listed items may take 7 days for me to retrieve as they are all kept at my Bank and I only have access to the box once a week.

All new overseas customers paying by Credit/Debit card

Please note that for security your name and address details will be checked and will have to be verified by your Card company before your order is dispatched. Depending on your bank this may delay the sending of material for a couple of days. My apologies but there are a lot of stolen card details floating around in the world!

General

  • All prices listed are in pounds sterling
  • All goods remain the property of  BB Stamps Ltd until fully paid for
  • All stock is available for sale subject to being unsold
  • All prices are subject to change without notice and are error and omissions excepted
  • All items are sold as genuine unless otherwise stated or described 'sold as is' or 'sold as seen'
    (This will be clearly stated in the description and is only relevant to the regularly updated sections. All basic section stamps are guaranteed as genuine).
  • All items sold with a Certificate of Authenticity are sold with the opinion of that certificate only. Any subsequent Opinion will not be grounds for any refund or return.
  • All stamps are sold under the VAT global accounting scheme
  • VAT cannot be added or deducted for any order whatever the country of delivery

Images on the site

All images displayed in the general section of the site are produced as a guide only. They are not the actual stamps that you will receive. Where I have produced different Shades, the colour that is displayed must not be regarded as the definitive colour as the shade viewed maybe subject to the quality of your computer and screen, but they are a good guide.

Images displayed in the Featured Items, Weekly Offers, Rare & Selected items, Errors, Collections and Bargains are of the actual stamp(s) you will receive.

Posting and Insurance

By placing any order from this website by whatever means you are agreeing to the following:

  • Postage for all non - bulky orders is now free, we reserve the right to charge for heavier / bulky orders such as Year Books or orders for large amounts of Presentation Packs / First Day Covers. We will notify you by email should this be the case.
  • We will post your order by whichever method we choose, if the order is for a larger amount we will only post by a signed for delivery method. This could be Royal Mail or courier. 

In the unlikely event that your Package fails to arrive, then the following will apply:

  • As per Royal Mail's Lost Items Notice, Items will not be considered as lost until 15 working days for UK deliveries and 25 days for Overseas deliveries.
  • If an item is lost, then I will try to replace in the first instance. If this is not possible then a refund will be issued for the cost of the item(s) including postage charges or to the maximum Insurance level (whichever is the smaller) of the Postage option you choose. Any refund will be made in the same form as the initial payment. For example, refunded to the same credit card used.
  • All compensation is subject to my Insurance company agreeing to the claim. This will only be an issue if the Insurance company discovers that you have made similar claims of non receipt in the past and they believe that it is a fraudulent claim.
  • Any attempt to default on these terms will be pursued vigorously through the English Courts if necessary. 

Returns and Refunds

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us.

All guarantees are in addition to your statutory consumer rights.

Payment Methods

Secured by Worldpay

Payment by any of the above credit, debit cards and Paypal are accepted

All card payments are drawn in Pounds Sterling and are based on the exchange rate set by your card company.

I also accept Bankers Draft, GB Personal Cheques (please allow time for clearance), Bank transfer and Cash (sent your risk) in either GB Sterling US Dollars or Euros.

Exchange rate for Dollars and Euros will be set by using the mid buy/sell tourist exchange rate set by my bank on the day of checking. All totals to pay will be rounded up to accept notes only (no Coins).

You will find it useful to read my Order by Post and How to Use My Website pages.

You can of course place your order by Phone if you wish.

Please allow for extra postage if ordering bulky lots. Surplus will be credited or refunded.

Company Registration Details 

PLEASE do not use the following address to send us orders or Stamps, please use the PO Box 6277 address :

BB Stamps Limited is registered in England and Wales. Company number : 4584200.
Registered Office is at : Cassidy's Chartered Accountants, South Stour Offices, South Stour Nursery, Roman Road, Mersham, Ashford, Kent, TN25 7HS.
Contact telephone number : 01256 773269.
Email : sales@bbstamps.co.uk

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